Terms of Service

Last Updated: March 27, 2026

These Terms of Service (“Terms”) govern your access to and use of TripMate AI (the “Service”), including our mobile applications, website at tripmate.me, and related features. In these Terms, “TripMate AI,” “we,” “us,” and “our” refer to the provider of the Service. By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Our Privacy Policy explains how we collect and use personal data. It is incorporated into these Terms by reference.

1. Eligibility and accounts

You must be able to form a binding contract under applicable law to use the Service. You are responsible for the accuracy of information you provide and for safeguarding your account credentials. You are responsible for all activity under your account unless you have notified us of unauthorized use.

2. Account deletion

You may delete your account at any time from the in-app profile settings (“Delete account”). Deleting your account removes or disassociates your personal data and content from the Service in line with our Privacy Policy and technical capabilities. Some information may be retained where required by law or for legitimate business purposes (for example, aggregated or anonymized data, or records needed for fraud prevention).

3. Subscriptions and payments (Apple App Store)

Certain features may require a paid auto-renewing subscription (“TripMate AI Pro” or the exact name shown in the App Store at purchase). Payment will be charged to your Apple ID account at confirmation of purchase. The subscription length, price, and currency are those displayed in the App Store at the time you subscribe (Apple may show price per period, such as per month or per year, depending on the offering).

Auto-renewal: Unless you turn off auto-renewal at least 24 hours before the end of the current period, your subscription will renew automatically for the same duration and at the then-current price (unless Apple or we communicate a price change in advance as required by Apple).

How to cancel or change: You can manage, change, or cancel your subscription in your Apple ID account settings: Settings → [Your Name] → Subscriptions (on iPhone or iPad). Deleting your TripMate AI account does not automatically cancel an active App Store subscription—you must cancel the subscription through Apple as described above.

We do not control Apple’s billing, refund, or dispute processes. Refunds, if any, are handled in accordance with Apple’s applicable policies. If you subscribe through Apple, Apple’s terms and conditions also apply to that transaction.

4. License to use the Service

Subject to these Terms, we grant you a personal, non-exclusive, non-transferable, revocable license to access and use the Service for your own travel planning and collaboration. You may not sublicense, sell, resell, or commercially exploit the Service without our prior written consent.

5. User content

You retain ownership of trip plans, notes, and other content you submit (“User Content”). You grant us a worldwide, non-exclusive license to host, process, back up, display, and distribute User Content solely to operate, secure, and improve the Service and as described in our Privacy Policy. You represent that you have the rights necessary to grant this license.

6. Collaboration

The Service may allow you to invite others to collaborate on trips and share selected information. You are responsible for choosing recipients and for the appropriateness of what you share. You should not share sensitive personal data of others without their consent where required by law.

7. AI-generated output

Some recommendations and planning outputs are generated automatically using artificial intelligence. AI output is informational only and may be incomplete, inaccurate, or outdated. It is not professional travel, legal, medical, or safety advice. You must independently verify important details (for example, visas, opening hours, transport, pricing, weather, and safety conditions) before relying on them.

8. Acceptable use

• You may not misuse the Service, interfere with its operation, probe for vulnerabilities, or attempt unauthorized access.
• You may not use the Service to store or distribute unlawful, harmful, harassing, defamatory, or infringing content.
• You may not use the Service in violation of export control, sanctions, or other applicable laws.
• You may not reverse engineer the Service except to the extent permitted by mandatory law.

9. Third-party services and maps

The Service may integrate third-party services (for example, maps, flight search, or sign-in providers). Your use of those services may be subject to the third parties’ terms and privacy policies. We are not responsible for third-party content or services.

10. Intellectual property

The Service, including its software, branding, and documentation (excluding your User Content), is owned by us or our licensors. Except for the limited license above, no rights are granted to you.

11. Availability and changes to the Service

We may modify, suspend, or discontinue parts of the Service, including features or subscription offerings, with reasonable notice where practicable. We do not guarantee uninterrupted or error-free operation.

12. Suspension and termination

We may suspend or terminate access to the Service if you materially violate these Terms, if we are required to do so by law, or to protect the security or integrity of the Service. You may stop using the Service at any time. Provisions that by their nature should survive (including licenses to User Content where needed to wind down the Service, disclaimers, limitations, and governing law) will survive termination.

13. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

14. Limitation of liability

To the maximum extent permitted by law, we and our affiliates, directors, employees, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising from your use of the Service or inability to use the Service, even if we have been advised of the possibility of such damages. Our total liability for any claim arising out of these Terms or the Service shall not exceed the greater of (a) the amount you paid us for the Service in the twelve (12) months before the claim or (b) one hundred Norwegian kroner (NOK 100), except where liability cannot be limited under mandatory law.

15. Indemnity

You agree to defend and indemnify us against claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your User Content, your use of the Service, or your violation of these Terms or applicable law, except to the extent caused by our gross negligence or willful misconduct.

16. Governing law and disputes

These Terms are governed by the laws of Norway, without regard to conflict-of-law rules. Courts in Oslo, Norway, shall have exclusive jurisdiction over disputes arising from these Terms, subject to mandatory consumer protections in your country of residence where applicable.

17. Changes to these Terms

We may update these Terms from time to time. We will post the revised version on this page and update the “Last Updated” date. If changes are material, we will provide notice through the Service or by email where appropriate. Continued use after the effective date constitutes acceptance of the updated Terms.

18. Contact

For questions about these Terms, contact us at mha@signalinvest.ai.